AI Support Engineer, Government - San Francisco
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
What this role actually needs.
AI Support Engineer, Government - San Francisco at OpenAI in San Francisco. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
What a strong candidate brings
This keeps the job page specific, readable, and easier to match.
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
- Orchestrate agentic improvements to our operations that will level-up our entire team.
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
Browse similar jobs
Turn this listing into an application plan.
This is the first pass at the premium UpJobz layer: a fast brief that helps serious applicants move with more clarity.
Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to ai support engineer, government - san francisco is a high-signal on-site role in san francisco, and it is most realistic for united states residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- $180K - $260K is visible, so calibrate your application around the posted range.
- Use united states residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
Search intent signals for this listing
Helpful keyword hooks for serious tech searchers and future programmatic job pages.
Ready to move on this role?
This page keeps the application flow simple while giving you enough context to decide quickly and move.