AI Support Engineer - San Francisco
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
What this role actually needs.
AI Support Engineer - San Francisco at OpenAI in San Francisco. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
Day-to-day expectations
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- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
- Orchestrate agentic improvements to our operations that will level-up our entire team.
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- Tailor your resume around ai and llm instead of sending a generic application.
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- $180K - $260K is visible, so calibrate your application around the posted range.
- Use united states residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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