Automations & AI Specialist, Product Support
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What this role actually needs.
Automations & AI Specialist, Product Support at Figma in San Francisco. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Design, implement, and iterate on AI-powered support solutions that improve customer experience and Specialist efficiency across Product Support
- Own and evolve AI-driven workflows, including customer-facing chatbots and internal support tooling, using data, experimentation, and feedback to guide improvements
- Improve workflows and automation across Zendesk and the broader Product Support tech stack, activating underutilized capabilities within existing tools
- Analyze data, metrics, and user feedback to identify patterns, opportunities, and areas for optimization across support systems Partner closely with Engineering, Internal Tools, Analytics, Programs, and Support teams to design and deliver scalable, well-integrated solutions
- Create and maintain documentation critical to system success, including playbooks, governance models, workflows, and implementation plans
- Contribute to Product Support’s AI and tooling strategy by experimenting with new approaches and staying up to date on relevant technologies and best practices
What a strong candidate brings
This keeps the job page specific, readable, and easier to match.
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
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Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to automations & ai specialist, product support is a high-signal on-site role in san francisco, and it is most realistic for united states residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use united states residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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