Federal Support Engineer 2 - Denver
We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments.
What this role actually needs.
Federal Support Engineer 2 - Denver at Datadog in Denver. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
- Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
- Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
- Become a subject matter expert in many Datadog product areas
- Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements
- Partner closely with Account team to remove technical blockers, support trials, and drive product adoption
What a strong candidate brings
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- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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