Senior Technical Program Manager, Knowledge Systems
Datadog's Technical Solutions (TS) organization is composed of 1,100+ customer-facing technical experts around the world, from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, who work with prospects and customers across their journey with Datadog to deliver outstanding customer
What this role actually needs.
Senior Technical Program Manager, Knowledge Systems at Datadog in Boston. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. Datadog's Technical Solutions (TS) organization is composed of 1,100+ customer-facing technical experts around the world, from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, who work with prospects and customers across their journey with Datadog to deliver outstanding customer
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Plan and manage projects from initiation to delivery across both Knowledge & Systems and broader TS Ops initiatives, coordinating with cross-functional teams to ensure timely, on-scope execution.
- Own and maintain the roadmap for Knowledge Systems across the TS Organization.
- Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates.
- Lead systems and tooling projects across TS Ops that support TS engineer workflows.
- Define content governance standards to ensure the knowledge base remains accurate, relevant, and comprehensive.
- Leverage AI to automate processes wherever possible, ideally curating our extensive knowledge base as it's being used.
What a strong candidate brings
This keeps the job page specific, readable, and easier to match.
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
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- Use united states residents as part of your positioning so the recruiter does not have to infer it.
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