Support Systems Architect
About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
What this role actually needs.
Support Systems Architect at OpenAI in San Francisco. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. About the Team The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Build “Day-1 enabled” workflows; role-tailored playbooks, content auto-diffs from source docs, and other workflows that have been taken for granted in typical Support organizations.
- Continuously automate repetitive touchpoints with scripts, agents, and LLM-powered flows; implement governance, observability, evaluation gates, and safe rollback.
- Codify detection (windowing, dedupe, thresholds), on-call handoffs, and post-incident learning loops that protect customer experience and SLAs.
- Prototype and learn quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.
- Stand up data pipelines that capture sentiment, ticket trends, and BPO insights, routing actionable signals back to Product within hours—not weeks.
- Identify risks and challenges during tooling rollouts, proposing solutions that safeguard customer experience and service levels.
What a strong candidate brings
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Why people would want this job
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Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to support systems architect is a high-signal on-site role in san francisco, and it is most realistic for united states residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- $216K - $240K is visible, so calibrate your application around the posted range.
- Use united states residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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