Director, Technical Support Engineering
Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue
What this role actually needs.
Director, Technical Support Engineering at Datadog in Mexico City. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- Evaluate and launch new support locations within LATAM as customer growth requires
- Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
- Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
- Ensure the successful onboarding and development of Technical Support Engineers
What a strong candidate brings
This keeps the job page specific, readable, and easier to match.
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
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