IT Support Engineer
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What this role actually needs.
IT Support Engineer at Stripe in Mexico City. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
What a strong candidate brings
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Why people would want this job
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Next moves
- Tailor your resume around llm and python instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to it support engineer is a high-signal on-site role in mexico city, and it is most realistic for mexico residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
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Watchouts
- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use mexico residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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