Technical Escalations Engineer 2 (Synthetics) - Mexico City
At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success.
What this role actually needs.
Technical Escalations Engineer 2 (Synthetics) - Mexico City at Datadog in Mexico City. UpJobz keeps this listing high-signal for applicants targeting serious high-tech roles across the United States, Canada, and Mexico. At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success.
Day-to-day expectations
A clear list of the work this role is designed to cover.
- Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
- Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
- Become the Synthetics expert within the Technical Solutions team, supporting deep technical investigations around API and browser test behavior.
- Lead escalations involving failed tests, flakiness, unexpected downtime alerts, test scheduling issues, and false positives or negatives.
What a strong candidate brings
This keeps the job page specific, readable, and easier to match.
- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Best in breed onboarding
Why people would want this job
Benefits help searchers understand whether the role is a real fit before they apply.
- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Best in breed onboarding
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- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use mexico residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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