AI Deployment Manager - Core Ecosystem, EDU
About the Team: The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class services execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations.
What this role actually needs.
About the Team: The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class services execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. Responsibilities: - Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across faculty, students, IT administrators, instructional designers, and academic leadership across educational institutions. - Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development, with emphasis on teaching, learning, and research workflows. - Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption. - Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, leadership briefings, hackathons, and hands-on workshops for audiences ranging from senior faculty to students. - Drive customer activation, sustained usage, and measurable value through structured enablement programs designed for durable, institution-wide adoption. - Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and a consistent customer experience. Company context: OpenAI builds frontier AI systems, research infrastructure, and applied products for developers, enterprises, and global users.
Day-to-day expectations
OpenAI lists these responsibilities for the AI Deployment Manager - Core Ecosystem, EDU role.
- Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across faculty, students, IT administrators, instructional designers, and academic leadership across educational institutions.
- Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development, with emphasis on teaching, learning, and research workflows.
- Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
- Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, leadership briefings, hackathons, and hands-on workshops for audiences ranging from senior faculty to students.
- Drive customer activation, sustained usage, and measurable value through structured enablement programs designed for durable, institution-wide adoption.
- Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and a consistent customer experience.
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Source: jobs.ashbyhq.com · Source ID: e2d67035-e522-4c97-a68c-8ed31b245ff0 · Confidence: 97/100 · Last checked: May 7, 2026
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