AI Support Engineer, Government - Washington, D.c.
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
What this role actually needs.
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. Responsibilities: - Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps. - Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms. - Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer. - Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues. - Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes. - Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams. Requirements: - Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms. - Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer. - Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues. - Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes. - Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams. - Orchestrate agentic improvements to our operations that will level-up our entire team. Company context: OpenAI builds frontier AI systems, research infrastructure, and applied products for developers, enterprises, and global users.
Day-to-day expectations
OpenAI lists these responsibilities for the AI Support Engineer, Government - Washington, D.c. role.
- Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
- Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
- Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
- Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
- Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
- Orchestrate agentic improvements to our operations that will level-up our entire team.
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AI Support Engineer, Government - Washington, D.c. is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
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Current extracted signal: United States residents. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
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Hybrid roles in Washington should be compared against commute, local salary bands, and nearby employer demand.
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Source: jobs.ashbyhq.com · Source ID: b505a83d-68c1-46cc-a754-5deacb3c6e3c · Confidence: 97/100 · Last checked: May 7, 2026
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