Customer Engineer
About Us: Modal provides the infrastructure foundation for AI teams. With instant GPU access, sub-second container startups, and native storage, Modal makes it simple to train models, run batch jobs, and serve low-latency inference.
What this role actually needs.
About Us: Modal provides the infrastructure foundation for AI teams. With instant GPU access, sub-second container startups, and native storage, Modal makes it simple to train models, run batch jobs, and serve low-latency inference. Requirements: - Accomplished in key areas. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other. - Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems. - AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure. - Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen. - Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements. Company context: Modal is the serverless compute platform built specifically for AI and Python workloads.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Accomplished in key areas. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other.
- Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems.
- AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure.
- Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen.
- Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements.
Why this listing is more than a copied job post.
Customer Engineer is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
United States roles on UpJobz are filtered for high-tech relevance, source freshness, and actionable employer detail before they are allowed into SEO surfaces.
Compensation read
$150K - $230K is visible before the click, so candidates can compare the role against local market expectations before applying.
Work authorization read
Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in New York City should be compared against commute, local salary bands, and nearby employer demand.
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Turn this listing into an application plan.
This is the first pass at the premium UpJobz layer: a fast brief that helps serious applicants move with more clarity.
Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to customer engineer is a high-signal on-site role in new york city, and it is most realistic for open to tn, h-1b, and opt candidates already in the united states.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- $150K - $230K is visible, so calibrate your application around the posted range.
- Use open to tn, h-1b, and opt candidates already in the united states as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
Keywords to match against your background
Use these terms to decide whether your resume, portfolio, and recent projects line up with the role.
Apply through the employer source
Open the source listing from jobs.ashbyhq.com, confirm the role is still active, then apply on the employer or ATS page.
Source: jobs.ashbyhq.com · Source ID: 44b57790-528e-4f97-8613-03564316be8a · Confidence: 92/100 · Last checked: May 7, 2026
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