Customer Support Engineer - Bilingual
Who are we? Our mission is to scale intelligence to serve humanity.
What this role actually needs.
Who are we? Our mission is to scale intelligence to serve humanity. Responsibilities: - Customer Interaction: Answer incoming calls, respond to customer inquiries, and resolve complaints promptly and professionally. - Technical Support: Assist customers with integrating and optimizing Cohere’s API and tools via email, chat, call center calls, ticket system, and Discord. - Resource Development: Create and update self-service resources like documentation, tutorials, and FAQs to empower users and reduce ticket volume. - Ticket Management: Track and prioritize support tickets, ensuring timely follow-ups and clear communication. - Feedback Loop: Share customer insights with Product and Engineering teams to influence roadmap decisions and improve user experience. - Process Improvement: Leverage internal tools to identify opportunities for automation and process enhancement. Company context: Cohere builds enterprise AI models, tooling, and infrastructure with meaningful technical hiring across Canada and the United States.
Day-to-day expectations
Cohere lists these responsibilities for the Customer Support Engineer - Bilingual role.
- Customer Interaction: Answer incoming calls, respond to customer inquiries, and resolve complaints promptly and professionally.
- Technical Support: Assist customers with integrating and optimizing Cohere’s API and tools via email, chat, call center calls, ticket system, and Discord.
- Resource Development: Create and update self-service resources like documentation, tutorials, and FAQs to empower users and reduce ticket volume.
- Ticket Management: Track and prioritize support tickets, ensuring timely follow-ups and clear communication.
- Feedback Loop: Share customer insights with Product and Engineering teams to influence roadmap decisions and improve user experience.
- Process Improvement: Leverage internal tools to identify opportunities for automation and process enhancement.
Why this listing is more than a copied job post.
Customer Support Engineer - Bilingual is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
Canada tech market
Canada roles on UpJobz are filtered for high-tech relevance, source freshness, and actionable employer detail before they are allowed into SEO surfaces.
Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Canada residents. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
Because this is remote, country scope and time-zone expectations matter as much as the title. Confirm the employer's allowed work locations on jobs.ashbyhq.com.
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Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to customer support engineer - bilingual is a high-signal remote role in montreal, and it is most realistic for canada residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use canada residents as part of your positioning so the recruiter does not have to infer it.
- Lead with distributed collaboration, async delivery, and timezone discipline.
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Source: jobs.ashbyhq.com · Source ID: a41a65cf-d154-44a4-b0e0-de9e6cc1786f · Confidence: 94/100 · Last checked: May 7, 2026
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