Director, Technical Support Engineering
Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue
What this role actually needs.
Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue Responsibilities: - Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM - Evaluate and launch new support locations within LATAM as customer growth requires - Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues - Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion. - Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met - Ensure the successful onboarding and development of Technical Support Engineers Requirements: - Generous and competitive global and US benefits - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Product training to develop an in-depth understanding of our product and space - Best in breed onboarding - Internal mentor and buddy program cross-departmentally Benefits: - Generous and competitive global and US benefits - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Product training to develop an in-depth understanding of our product and space - Best in breed onboarding - Internal mentor and buddy program cross-departmentally Company context: Datadog operates a cloud observability and security platform with meaningful hiring across infrastructure, security, AI, and developer tooling.
Day-to-day expectations
Datadog lists these responsibilities for the Director, Technical Support Engineering role.
- Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
- Evaluate and launch new support locations within LATAM as customer growth requires
- Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
- Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
- Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
- Ensure the successful onboarding and development of Technical Support Engineers
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
Why people would want this job
Datadog published these compensation, benefits, or working-context details with the role.
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
Why this listing is more than a copied job post.
Director, Technical Support Engineering is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
Mexico tech market
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Location read
On-site roles in Mexico City should be compared against commute, local salary bands, and nearby employer demand.
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Source: careers.datadoghq.com · Source ID: 7707345 · Confidence: 93/100 · Last checked: May 7, 2026
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