Escalation Engineer, Zero Trust
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
What this role actually needs.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Responsibilities: - Advanced Troubleshooting & Root Cause Analysis Investigate the most complex, high-impact customer issues escalated from front-line support (TSEs) and directly raised by customers. - Perform deep-dive debugging across the full technology stack application, database, infrastructure, APIs, and integrations. - Serve as a subject matter expert in supporting Zero Trust technologies such as identity and access management (IAM), secure access service edge (SASE), endpoint security, and network segmentation tools. - Troubleshoot complex technical issues across a broad set of systems including authentication flows (SSO, MFA), policy enforcement, and secure application access. - Use logs, traces, diagnostics to identify the underlying cause. - Work with Engineering to validate defects, create reproducible scenarios, and confirm fixes. Requirements: - Solid understanding of Zero Trust principles and technologies such as: - Identity and Access Management - Endpoint Detection & Response - Network Security / Microsegmentation - Secure Web Gateway / Cloud Access Security Broker (CASB) - 3-5 years of technical troubleshooting experience, preferably in technical support or system reliability engineering Company context: Cloudflare is the global edge network, security, and developer platform serving a meaningful share of internet traffic.
Day-to-day expectations
Cloudflare lists these responsibilities for the Escalation Engineer, Zero Trust role.
- Advanced Troubleshooting & Root Cause Analysis Investigate the most complex, high-impact customer issues escalated from front-line support (TSEs) and directly raised by customers.
- Perform deep-dive debugging across the full technology stack application, database, infrastructure, APIs, and integrations.
- Serve as a subject matter expert in supporting Zero Trust technologies such as identity and access management (IAM), secure access service edge (SASE), endpoint security, and network segmentation tools.
- Troubleshoot complex technical issues across a broad set of systems including authentication flows (SSO, MFA), policy enforcement, and secure application access.
- Use logs, traces, diagnostics to identify the underlying cause.
- Work with Engineering to validate defects, create reproducible scenarios, and confirm fixes.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Solid understanding of Zero Trust principles and technologies such as:
- Identity and Access Management
- Endpoint Detection & Response
- Network Security / Microsegmentation
- Secure Web Gateway / Cloud Access Security Broker (CASB)
- 3-5 years of technical troubleshooting experience, preferably in technical support or system reliability engineering
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Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
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On-site roles in Austin should be compared against commute, local salary bands, and nearby employer demand.
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Source: boards.greenhouse.io · Source ID: 7591913 · Confidence: 93/100 · Last checked: May 7, 2026
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