Hardware Operations Technical Program Manager
About the Team The Stargate team is responsible for building the physical infrastructure that powers OpenAI’s largest-scale AI systems. We design, deploy, and operate next-generation data center infrastructure across a rapidly expanding footprint, bringing together hardware, networking, facilities, supply chain, and de
What this role actually needs.
About the Team The Stargate team is responsible for building the physical infrastructure that powers OpenAI’s largest-scale AI systems. We design, deploy, and operate next-generation data center infrastructure across a rapidly expanding footprint, bringing together hardware, networking, facilities, supply chain, and de Responsibilities: - Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure. - Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations. - Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff. - Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones. - Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency. - Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication. Requirements: - Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure. - Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations. - Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff. - Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones. - Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency. - Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication. Company context: OpenAI builds frontier AI systems, research infrastructure, and applied products for developers, enterprises, and global users.
Day-to-day expectations
OpenAI lists these responsibilities for the Hardware Operations Technical Program Manager role.
- Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.
- Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations.
- Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff.
- Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones.
- Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency.
- Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.
- Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations.
- Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff.
- Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones.
- Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency.
- Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication.
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Source: jobs.ashbyhq.com · Source ID: 29328228-2737-482b-aded-9e9fa2b478a8 · Confidence: 97/100 · Last checked: May 7, 2026
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