Incident Response Manager - Product & Engineering
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What this role actually needs.
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Responsibilities: - Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale - Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously - Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations - Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy - Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur - Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth Company context: Anthropic is an AI safety company building Claude, a frontier-model assistant for developers, enterprises, and consumers.
Day-to-day expectations
Anthropic lists these responsibilities for the Incident Response Manager - Product & Engineering role.
- Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
- Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
- Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
- Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
- Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
- Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
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On-site roles in San Francisco should be compared against commute, local salary bands, and nearby employer demand.
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Source: job-boards.greenhouse.io · Source ID: 5205495008 · Confidence: 97/100 · Last checked: May 7, 2026
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