IT Support Engineer
Who are we? Our mission is to scale intelligence to serve humanity.
What this role actually needs.
Who are we? Our mission is to scale intelligence to serve humanity. Responsibilities: - Extensive experience supporting and administering Mac, Google Workspace, and Slack. - Experience supporting and administering MDM (ie. Kandji/Iru or JAMF) - Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred). - Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS). - Experience with scripting languages (Python) and Google Apps Manager (GAM). - Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches). Requirements: - A tinkerer who thrives on solving technical challenges with all kinds of technology. - Organized, thoughtful, and passionate about supporting teammates and improving operational efficiency. - A clear communicator with a knack for creating processes and training others. - Hands-on and eager to tackle a variety of tasks, from troubleshooting to system optimization. Company context: Cohere builds enterprise AI models, tooling, and infrastructure with meaningful technical hiring across Canada and the United States.
Day-to-day expectations
Cohere lists these responsibilities for the IT Support Engineer role.
- Extensive experience supporting and administering Mac, Google Workspace, and Slack.
- Experience supporting and administering MDM (ie. Kandji/Iru or JAMF)
- Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred).
- Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS).
- Experience with scripting languages (Python) and Google Apps Manager (GAM).
- Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches).
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- A tinkerer who thrives on solving technical challenges with all kinds of technology.
- Organized, thoughtful, and passionate about supporting teammates and improving operational efficiency.
- A clear communicator with a knack for creating processes and training others.
- Hands-on and eager to tackle a variety of tasks, from troubleshooting to system optimization.
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IT Support Engineer is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Compensation read
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Location read
On-site roles in New York City should be compared against commute, local salary bands, and nearby employer demand.
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Source: jobs.ashbyhq.com · Source ID: 43e8ed06-4f3b-460e-aa8a-a0bde93f7bb5 · Confidence: 94/100 · Last checked: May 7, 2026
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