IT Support Engineer (Ingeniero De Soporte TI) - Mexico City (Hybrid)
Ready to accelerate your career? Clara is the fastest-growing company in Latin America.
What this role actually needs.
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. Responsibilities: - Manage and troubleshoot network infrastructure using Cisco , Fortinet , and Unifi equipment to ensure high-performance connectivity. - Provide high-touch technical support for Windows and macOS systems, troubleshooting hardware and software issues at the machine level. - Oversee Google Workspace administration, managing user accounts, security permissions, and collaborative tools. - Manage Mobile Device Management (MDM) solutions to ensure all company hardware is secure and compliant. - Handle equipment setup, configuration, and deployment, including supporting office technology infrastructure and basic electrical/electronic systems. - Respond to support tickets and technical requests promptly via Slack , communicating technical solutions clearly to non-technical users. Benefits: - Competitive salary and stock options ( ESOP ) from day one - Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) - Annual learning budget and internal accelerated development paths - High-ownership environment: we move fast, learn fast, and raise the bar — together - Smart, ambitious teammates — low ego, high impact - Flexible vacation and hybrid work model focused on results Company context: Clara is a spend-management fintech with meaningful technical hiring tied to Mexico and broader Latin America operations.
Day-to-day expectations
Clara lists these responsibilities for the IT Support Engineer (Ingeniero De Soporte TI) - Mexico City (Hybrid) role.
- Manage and troubleshoot network infrastructure using Cisco , Fortinet , and Unifi equipment to ensure high-performance connectivity.
- Provide high-touch technical support for Windows and macOS systems, troubleshooting hardware and software issues at the machine level.
- Oversee Google Workspace administration, managing user accounts, security permissions, and collaborative tools.
- Manage Mobile Device Management (MDM) solutions to ensure all company hardware is secure and compliant.
- Handle equipment setup, configuration, and deployment, including supporting office technology infrastructure and basic electrical/electronic systems.
- Respond to support tickets and technical requests promptly via Slack , communicating technical solutions clearly to non-technical users.
Why people would want this job
Clara published these compensation, benefits, or working-context details with the role.
- Competitive salary and stock options ( ESOP ) from day one
- Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
- Annual learning budget and internal accelerated development paths
- High-ownership environment: we move fast, learn fast, and raise the bar — together
- Smart, ambitious teammates — low ego, high impact
- Flexible vacation and hybrid work model focused on results
Why this listing is more than a copied job post.
IT Support Engineer (Ingeniero De Soporte TI) - Mexico City (Hybrid) is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
Mexico tech market
Mexico roles on UpJobz are filtered for high-tech relevance, source freshness, and actionable employer detail before they are allowed into SEO surfaces.
Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Mexico residents. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in Mexico City should be compared against commute, local salary bands, and nearby employer demand.
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Source: job-boards.greenhouse.io · Source ID: 5063150007 · Confidence: 91/100 · Last checked: May 7, 2026
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