IT Support Engineer
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What this role actually needs.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Responsibilities: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person, email, Slack or ticketing system. - Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. - Walk customers through problem-solving processes and follow up to ensure issues have been resolved. - Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation - Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) Company context: Stripe builds financial infrastructure for internet businesses, with strong hiring across platform, product, data, and AI-adjacent teams.
Day-to-day expectations
Stripe lists these responsibilities for the IT Support Engineer role.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
Why this listing is more than a copied job post.
IT Support Engineer is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
Mexico tech market
Mexico roles on UpJobz are filtered for high-tech relevance, source freshness, and actionable employer detail before they are allowed into SEO surfaces.
Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Mexico residents. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in Mexico City should be compared against commute, local salary bands, and nearby employer demand.
Browse similar jobs
Turn this listing into an application plan.
This is the first pass at the premium UpJobz layer: a fast brief that helps serious applicants move with more clarity.
Next moves
- Tailor your resume around llm and python instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to it support engineer is a high-signal on-site role in mexico city, and it is most realistic for mexico residents.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
Interview themes
Watchouts
- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use mexico residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
Keywords to match against your background
Use these terms to decide whether your resume, portfolio, and recent projects line up with the role.
Apply through the employer source
Open the source listing from stripe.com, confirm the role is still active, then apply on the employer or ATS page.
Source: stripe.com · Source ID: 7733216 · Confidence: 94/100 · Last checked: May 7, 2026
How UpJobz verifies job sourcesContinue browsing tech jobs