Manager, Solutions Engineering
About the team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products
What this role actually needs.
About the team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products Responsibilities: - Develop and communicate a clear strategic vision for the Solutions Engineering team, ensuring alignment with the company's overarching goals and the evolving needs of our customers. - Guide and support a multifaceted team throughout the pre-sales cycle, fostering customer engagement, encouraging adoption, and implementing scalable systems and processes. - Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders. - Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry. - Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations. - Have 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams. Company context: OpenAI builds frontier AI systems, research infrastructure, and applied products for developers, enterprises, and global users.
Day-to-day expectations
OpenAI lists these responsibilities for the Manager, Solutions Engineering role.
- Develop and communicate a clear strategic vision for the Solutions Engineering team, ensuring alignment with the company's overarching goals and the evolving needs of our customers.
- Guide and support a multifaceted team throughout the pre-sales cycle, fostering customer engagement, encouraging adoption, and implementing scalable systems and processes.
- Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders.
- Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry.
- Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations.
- Have 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
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Hybrid roles in San Francisco should be compared against commute, local salary bands, and nearby employer demand.
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Source: jobs.ashbyhq.com · Source ID: ab463045-cd9b-4100-a037-f1135ace1464 · Confidence: 97/100 · Last checked: May 7, 2026
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