Product Manager, Customer Hub
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What this role actually needs.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Responsibilities: - Contribute to the product vision and roadmap for the Customer Hub, a self-serve portal where shoppers interact with brands. - Design and improve self-service experiences that allow shoppers to manage common needs such as order tracking, account management, loyalty benefits, and support inquiries. - Define the handoff from self-serve experiences to agent workflows, ensuring smooth transitions when shoppers require human support. - Partner closely with engineering, design, data, and customer experience teams to deliver scalable and reliable solutions. - Balance the needs of shopper-facing UX, brand operators, and internal support agents to create cohesive end-to-end experiences. - Drive product discovery through customer research, data analysis, and experimentation to identify opportunities to improve resolution rates and customer satisfaction. Requirements: - 4–8+ years of product management experience building customer-facing or platform products. - Comfortable navigating complex tradeoffs and aligning stakeholders across engineering, design, support, and go-to-market teams. - Strong cross-functional communicator who can translate customer problems into clear product requirements and decisions. - Experience building or improving customer support, self-service, or portal-style products is highly desirable. - Data-driven and comfortable using metrics and experimentation to inform product decisions. - Passionate about building intuitive, high-quality customer experiences that scale. Company context: Klaviyo is the public marketing automation and CDP company powering email, SMS, and AI personalization for ecommerce.
Day-to-day expectations
Klaviyo lists these responsibilities for the Product Manager, Customer Hub role.
- Contribute to the product vision and roadmap for the Customer Hub, a self-serve portal where shoppers interact with brands.
- Design and improve self-service experiences that allow shoppers to manage common needs such as order tracking, account management, loyalty benefits, and support inquiries.
- Define the handoff from self-serve experiences to agent workflows, ensuring smooth transitions when shoppers require human support.
- Partner closely with engineering, design, data, and customer experience teams to deliver scalable and reliable solutions.
- Balance the needs of shopper-facing UX, brand operators, and internal support agents to create cohesive end-to-end experiences.
- Drive product discovery through customer research, data analysis, and experimentation to identify opportunities to improve resolution rates and customer satisfaction.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- 4–8+ years of product management experience building customer-facing or platform products.
- Comfortable navigating complex tradeoffs and aligning stakeholders across engineering, design, support, and go-to-market teams.
- Strong cross-functional communicator who can translate customer problems into clear product requirements and decisions.
- Experience building or improving customer support, self-service, or portal-style products is highly desirable.
- Data-driven and comfortable using metrics and experimentation to inform product decisions.
- Passionate about building intuitive, high-quality customer experiences that scale.
Why this listing is more than a copied job post.
Product Manager, Customer Hub is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in Boston should be compared against commute, local salary bands, and nearby employer demand.
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Next moves
- Tailor your resume around ai and research instead of sending a generic application.
- Use the first two bullets of your application to connect your background directly to product manager, customer hub is a high-signal on-site role in boston, and it is most realistic for open to tn, h-1b, and opt candidates already in the united states.
- Open the role quickly if it fits and bookmark three similar jobs before you leave the page.
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Watchouts
- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use open to tn, h-1b, and opt candidates already in the united states as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
Keywords to match against your background
Use these terms to decide whether your resume, portfolio, and recent projects line up with the role.
Apply through the employer source
Open the source listing from klaviyo.com, confirm the role is still active, then apply on the employer or ATS page.
Source: klaviyo.com · Source ID: 7689425003 · Confidence: 88/100 · Last checked: May 7, 2026
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