Senior Customer Architect (West)
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to
What this role actually needs.
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to Requirements: - Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR). - Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR. - Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption. - Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred. - Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies. - Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus. Company context: Elastic is the public observability and search company behind Elasticsearch, Kibana, and the Elastic Stack.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
- Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.
- Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
- Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
- Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
Why this listing is more than a copied job post.
Senior Customer Architect (West) is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
Because this is remote, country scope and time-zone expectations matter as much as the title. Confirm the employer's allowed work locations on jobs.elastic.co.
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- Compensation is hidden, so get range clarity in the first recruiter conversation.
- Use open to tn, h-1b, and opt candidates already in the united states as part of your positioning so the recruiter does not have to infer it.
- Lead with distributed collaboration, async delivery, and timezone discipline.
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Source: jobs.elastic.co · Source ID: 7859326 · Confidence: 89/100 · Last checked: May 7, 2026
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