Senior Technical Program Manager, Knowledge Systems
Datadog's Technical Solutions (TS) organization is composed of 1,100+ customer-facing technical experts around the world, from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, who work with prospects and customers across their journey with Datadog to deliver outstanding customer
What this role actually needs.
Datadog's Technical Solutions (TS) organization is composed of 1,100+ customer-facing technical experts around the world, from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects, who work with prospects and customers across their journey with Datadog to deliver outstanding customer Responsibilities: - Plan and manage projects from initiation to delivery across both Knowledge & Systems and broader TS Ops initiatives, coordinating with cross-functional teams to ensure timely, on-scope execution. - Own and maintain the roadmap for Knowledge Systems across the TS Organization. - Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates. - Lead systems and tooling projects across TS Ops that support TS engineer workflows. - Define content governance standards to ensure the knowledge base remains accurate, relevant, and comprehensive. - Leverage AI to automate processes wherever possible, ideally curating our extensive knowledge base as it's being used. Requirements: - Generous and competitive benefits package - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Best in breed onboarding - Internal mentor and buddy program cross-departmentally - Friendly and inclusive workplace culture Benefits: - Generous and competitive benefits package - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Best in breed onboarding - Internal mentor and buddy program cross-departmentally - Friendly and inclusive workplace culture Company context: Datadog operates a cloud observability and security platform with meaningful hiring across infrastructure, security, AI, and developer tooling.
Day-to-day expectations
Datadog lists these responsibilities for the Senior Technical Program Manager, Knowledge Systems role.
- Plan and manage projects from initiation to delivery across both Knowledge & Systems and broader TS Ops initiatives, coordinating with cross-functional teams to ensure timely, on-scope execution.
- Own and maintain the roadmap for Knowledge Systems across the TS Organization.
- Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates.
- Lead systems and tooling projects across TS Ops that support TS engineer workflows.
- Define content governance standards to ensure the knowledge base remains accurate, relevant, and comprehensive.
- Leverage AI to automate processes wherever possible, ideally curating our extensive knowledge base as it's being used.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Why people would want this job
Datadog published these compensation, benefits, or working-context details with the role.
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
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Senior Technical Program Manager, Knowledge Systems is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
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Source: careers.datadoghq.com · Source ID: 7446392 · Confidence: 93/100 · Last checked: May 7, 2026
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