Senior Technical Support Engineer, Application Performance
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
What this role actually needs.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Responsibilities: - Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance - Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels - Become a go-to resource for technical and process knowledge inside and outside the Support organization - Proactively identify and execute on opportunities for team growth and improvement - Assist with training and mentoring other team members - Help create and update technical documentation and runbooks Company context: Cloudflare is the global edge network, security, and developer platform serving a meaningful share of internet traffic.
Day-to-day expectations
Cloudflare lists these responsibilities for the Senior Technical Support Engineer, Application Performance role.
- Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance
- Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels
- Become a go-to resource for technical and process knowledge inside and outside the Support organization
- Proactively identify and execute on opportunities for team growth and improvement
- Assist with training and mentoring other team members
- Help create and update technical documentation and runbooks
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Senior Technical Support Engineer, Application Performance is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in Austin should be compared against commute, local salary bands, and nearby employer demand.
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Source: boards.greenhouse.io · Source ID: 7612087 · Confidence: 93/100 · Last checked: May 7, 2026
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