Solutions Engineer, Pre-Sales
About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products
What this role actually needs.
About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products Responsibilities: - Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. Requirements: - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. - Have 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. - Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. - Have foundational training in programming languages like Python or Javascript. Company context: OpenAI builds frontier AI systems, research infrastructure, and applied products for developers, enterprises, and global users.
Day-to-day expectations
OpenAI lists these responsibilities for the Solutions Engineer, Pre-Sales role.
- Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
- Have 3+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations.
- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Have foundational training in programming languages like Python or Javascript.
Why this listing is more than a copied job post.
Solutions Engineer, Pre-Sales is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Compensation read
$156.6K - $245K is visible before the click, so candidates can compare the role against local market expectations before applying.
Work authorization read
Current extracted signal: United States residents. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in San Francisco should be compared against commute, local salary bands, and nearby employer demand.
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Next moves
- Tailor your resume around ai and llm instead of sending a generic application.
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Interview themes
Watchouts
- $156.6K - $245K is visible, so calibrate your application around the posted range.
- Use united states residents as part of your positioning so the recruiter does not have to infer it.
- Show concrete examples of succeeding in on-site environments.
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Source: jobs.ashbyhq.com · Source ID: 98a36c10-3497-4955-9cc0-a6f211e4dc1b · Confidence: 97/100 · Last checked: May 7, 2026
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