Staff Product Manager - Data Platforms
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What this role actually needs.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Responsibilities: - Become a subject matter expert on traffic logs and analytics use cases across our customer segments - Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis - Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size - Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions. - Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment - Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain. Requirements: - Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment - Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain. - 5+ years experience in product management - Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions - Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics - Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication Benefits: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800. - Based in the San Francisco Bay area, California: $ 182,960 - $228,700. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Company context: Twilio is the customer engagement platform for messaging, voice, video, and customer-data orchestration.
Day-to-day expectations
Twilio lists these responsibilities for the Staff Product Manager - Data Platforms role.
- Become a subject matter expert on traffic logs and analytics use cases across our customer segments
- Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
- Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size
- Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
- Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
- Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
- Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.
- 5+ years experience in product management
- Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions
- Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
- Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication
Why people would want this job
Twilio published these compensation, benefits, or working-context details with the role.
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800.
- Based in the San Francisco Bay area, California: $ 182,960 - $228,700.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
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Source: job-boards.greenhouse.io · Source ID: 7593382 · Confidence: 90/100 · Last checked: May 7, 2026
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