Technical Support Engineer 2, Premier - San Francisco
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What this role actually needs.
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Responsibilities: - Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform - Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment - Reproduce issues and dive into the 600+ integrations that Datadog works with - Build out documentation and knowledge based articles for a variety of technology - Drive product conversations based on needs and problems learned during client interactions - Participate in routine health check meetings with Premier Customers Requirements: - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits: - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks Company context: Datadog operates a cloud observability and security platform with meaningful hiring across infrastructure, security, AI, and developer tooling.
Day-to-day expectations
Datadog lists these responsibilities for the Technical Support Engineer 2, Premier - San Francisco role.
- Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
- Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
- Reproduce issues and dive into the 600+ integrations that Datadog works with
- Build out documentation and knowledge based articles for a variety of technology
- Drive product conversations based on needs and problems learned during client interactions
- Participate in routine health check meetings with Premier Customers
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Why people would want this job
Datadog published these compensation, benefits, or working-context details with the role.
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Why this listing is more than a copied job post.
Technical Support Engineer 2, Premier - San Francisco is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
United States tech market
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Location read
On-site roles in San Francisco should be compared against commute, local salary bands, and nearby employer demand.
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Source: careers.datadoghq.com · Source ID: 7449072 · Confidence: 93/100 · Last checked: May 7, 2026
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