Technical Support Engineer, Application Performance (Mexico City)
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
What this role actually needs.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Responsibilities: - Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills. - Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers. - Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7. - Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance. - Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities. - Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges. Requirements: - Flexibility to work varying work schedules including; Pacific time , holidays, weekends, more than 5 days in a row, or additional hours - Ability to work on-site as needed out of one of our US based offices Company context: Cloudflare is the global edge network, security, and developer platform serving a meaningful share of internet traffic.
Day-to-day expectations
Cloudflare lists these responsibilities for the Technical Support Engineer, Application Performance (Mexico City) role.
- Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.
- Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.
- Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.
- Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.
- Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.
- Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges.
What a strong candidate brings
These requirements are extracted from the source listing and normalized for UpJobz readers.
- Flexibility to work varying work schedules including; Pacific time , holidays, weekends, more than 5 days in a row, or additional hours
- Ability to work on-site as needed out of one of our US based offices
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Technical Support Engineer, Application Performance (Mexico City) is framed against UpJobz source checks, country scope, compensation visibility, and work-authorization signals so candidates can make a faster go/no-go decision.
Mexico tech market
Mexico roles on UpJobz are filtered for high-tech relevance, source freshness, and actionable employer detail before they are allowed into SEO surfaces.
Compensation read
The employer source does not expose a reliable salary range, so candidates should ask for compensation early instead of waiting until late-stage interviews.
Work authorization read
Current extracted signal: Open to TN, H-1B, and OPT candidates already in the United States. UpJobz treats this as a search signal, not legal advice, and links visa-sensitive roles back to the relevant visa hub where possible.
Location read
On-site roles in Mexico City should be compared against commute, local salary bands, and nearby employer demand.
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Source: boards.greenhouse.io · Source ID: 7075269 · Confidence: 93/100 · Last checked: May 7, 2026
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